From POPOKISS we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

If you are not satisfy and you want to return or change this product, you can do within 14 natural days of receipt. 100% Refund Guarantee.

1) Defective product or order

In the unfortunate event that the product is defective. (Its clearly broken and unusable)
Product received is totally different from the order. (Requested Product A Received Product B)
The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M) Unless the product description states otherwise
Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
2) Conditions to apply for a change or return:

Changes: Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
No refund requests will be accepted by email, chats or any other method. To make a change or return the product, please, make in by this form: Change and Return Form.
You will have to send us a clear photo of the product to prove it is on the original conditions.
No refund requests will be accepted after 30 natural days for any reason.
We'll refund only to the same payment method from where customer originally pay.
Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.


3) Product doesn't fit the expectations:

The selected size does not fit the customer's measurements.
Customer simply want a change for another product or return it.
Patterns have some variations according with the picture.
Color is slightly different from the picture.
Material quality is not exactly what customer wants.
We may choose to offer a DISCOUNT CODE of 75% of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We don't refund shipping cost or customs cost.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at payment@popokiss.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, The default address:Room NO.22603, Hai Jia Yun Ding, NO.2 of the third Gaoxin,Gaoxin District,Xi'an city,Shannxi Province,China, but don't use this address shipping to us directly before we tell you the item return address by email(payment@popokiss.com), we will confirm your demand and reply your shipping address with in 2-4 business days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.